Retail Customers: We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a full refund (less a 15% restocking fee and free shipping costs). Order cancellations are also subject to 15% restocking fee.
Wholesale Customers: We offer store credit only for all unused and unopened products for up to one (1) year following receipt of your order.
Missing / Broken Items: All missing and broken items must be reported within 72 hours of delivery.
BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at 1-800-365-0000 to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
Important Note: Returns will not be processed if the conditions of our Return Policy are not fully met.
Download the Return Merchandise Authorization (RMA) Form here